Covid-19 Travel Guidance

The Government's latest guidance is that everyone can start to use public transport. Their latest advice on travelling during the Coronavirus outbreak can be read here.


Anyone can travel, we are not restricting any journeys. It has been advised that you should travel at off-peak times and use less busy routes wherever possible. You should also reduce the number of changes between services.

To maximise social distancing it's best to avoid our busiest times which are before 09:00, between 12:00 and 14:00 and between 17:00 and 18:00. We've increased service levels across our network to provide sufficient capacity.

Using contactless methods of payment can eliminate contact with our drivers. If possible, purchase tickets in advance on our Touch and Go app on your smartphone, pay using contactless (where available), or use your Smartcard. Please only use cash as a last resort. If using cash please give the exact fare wherever possible.

When starting your journey, it is recommended that you:

  • Consider walking or cycling to the stop you arrived at
  • Follow local guidance
  • Wash your hands for at least 20 seconds or sanitise your hands - do the same for children within your care if they are travelling. Please note it is not possible for us to provide hand sanitiser on our buses.


It is mandatory to wear face coverings on public transport unless you meet the exemption criteria set by the government. The details of all the exemption criteria can be found here. The latest Government guidance is available here.

All of our drivers continue to have access to face coverings.

If you cannot find any face coverings there is some useful guidance here on how to make your own.


Government guidance is available here.

Please be assured that we are maintaining our current service level, with good frequencies to help reduce passenger numbers on busy services. These frequencies and existing seat restrictions aim to help keep safe distancing between passengers. We are continuing to monitor passenger numbers and will switch journeys to larger vehicles where necessary.

There may, however, be situations where you can’t keep a suitable distance from people, for example when boarding or alighting, on busier services, at busier times of day. In these cases, you should avoid physical contact, try to face away from other people, and keep the time you spend near others as short as possible. You must wear a face covering on public transport unless you meet the exemption criteria set by the government.


  • At the bus stop please maintain the recommended social distancing from other passengers not in your household. At the Interchange there are floor markings to help you with this.
  • Wait for passengers to get off first before you board the bus
  • Ensure you maintain social distancing, where possible (including at bus stops)
    • We have cordoned off certain seats which you should not use in order to maintain social distancing
    • On board please ensure that you keep social distancing, the exception if you are travelling as a family group you may sit together
  • If the bus capacity is reached we will display "Sorry bus full" on the destination. Please wait for the next service if you cannot safely keep your distance on board.
  • The last services of the day are currently lightly used and unlikely to be full. However please ensure you plan ahead and allow sufficient time to complete your journey as we are unable to run additional services after the last bus.
  • Purchase tickets using contactless methods
  • Respect other people’s space while travelling
  • Avoid consuming food and drink on public transport, where possible
  • Be aware of pregnant, older and disabled people who may require a seat or extra space
  • Be aware that some individuals may have hidden disabilities
  • Arrangements for disabled passengers have not changed howerver you may find our drivers or staff providing assistance will be wearing a face covering, possibly gloves and may sanitise their hands before and after providing assistance. They may also ask you to wear a face covering. Please note that it may take longer to provide assistance as we follow these precautions.


This is information taken directly from the government website:

“Where travel is necessary, consider whether children could walk or cycle, accompanied by a responsible adult or carer, where appropriate.

Social distancing applies to children as well as adults. Children should keep their distance from others who are not in their household, where possible. Public Health England recommends keeping a 2 metre distance from others. If this isn’t possible children should avoid physical contact, face away from others, and keep the time spent near others as short as possible.

If you are the responsible adult or carer travelling with children, please help them follow this guidance, wear face coverings, minimise the surfaces they touch and maintain their distance from others, where possible.
Children under 2 years old are not recommended to wear face coverings.”


When finishing your journey, it is recommended that you:

  • Consider walking or cycling from the stop you arrived at
  • Follow local guidance
  • Wash your hands for at least 20 seconds or sanitise your hands as soon as possible - do the same for children within your care if they have travelled


The Travel Shop in Warrington Interchange is now open and operating reduced hours. The shop is open from 09:00 until 14:45 Monday to Friday. Our customer service team are also available by completing our contact us form here. You can also contact us using social media.


To protect our employees, we will be unable to handle lost property until further notice. If you have lost an item on the bus, please completing our contact us form here with a description of the item and your contact details and we will let you know in due course if it has been handed in.


Please be assured that we are taking every possible precaution to ensure that your journey with us is as safe as possible. These precautions include;

  • Additional cleaning of buses throughout the day and evening
  • Treating vehicle interiors with a anti-viral fog cleaning device
  • Installation of Airbubbl filtration units to remove virus particles, bacteria and pollutants from the air
  • Social distancing precautions throughout our workplace to protect our teams and customers from the risk of spreading the virus
  • Providing appropriate PPE to staff
Last updated: 5th August 2020

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