Support for People Using Touch & Go
With the introduction of the third English lockdown on the 4th January 2021, many schools have now closed, having remained open in the previous tier stages and lockdowns. To support our customers, the bus company will pause the next scheduled Direct Debit payment for people with an annual under 21 Touch & Go pass. Unfortunately, the timing of the lockdown announcement came after January Direct Debit payments had already been made.
Those customers who have paid for an annual under 21 pass in full for the year can request a refund for the month by completing a form here by 12th February. Passes will still expire on the original end date and can continue to be used on buses to travel throughout the lockdown period, in line with Covid journey guidance.
4 Weekly Pass Holders
If you bought an under 21 4 Weekly Touch & Go pass between 10th December 2020 and 4th January 2021, we will allow you an additional month’s travel free of charge. To apply for this, you must make contact with us and complete the form here by 12th February 2021. We will contact those who apply with details of how to redeem the travel. This good will gesture is as a result of the closure of many schools due to the Covid-19 lockdown. Terms and conditions apply.
All other period tickets and passes will remain in use, because many people continue to rely on buses during the lockdown. The bus company will monitor events and ask customers to check the website for the latest announcements.
Ben Wakerley, Managing Director added: “Covid continues to have a significant impact on the country, and it will be very important that we champion and support buses as we come out of the lockdown. I am grateful to our workforce who have operated the town’s buses throughout the pandemic and who have shown great flexibility and understanding”.