• Road Closure: Chapel Road, Penketh : From Monday 28 January 2019, between the hours of 1900 and 0100, Chapel Road, Penketh will be closed for 7 weeks. As a result, Service 32E will be af... Click here for more info View all Service Updates
  • Road Closure: Smithy Brow, Croft : Road Closure: Smithy Brow, Croft affecting service 19 departing Leigh at 18:37. From 14 January 2019, Smithy Brow Croft will be closed from 19:00 - 01:00 for 6 weeks to enable essential resurfacing work to take place. Click here for more info View all Service Updates
  • Road Closure: Stocks Lane : Affecting service 14, 15, 15A, 31 and P2. From 10th January Stocks Lane will be closed for 9 months to allow roadworks to take place on the rail bridge. Click here for more info View all Service Updates
  • Road Closure: Sycamore Lane : From 29 May 2018, Sycamore Lane will be closed for 9 months. As a result, Service 13 will be affected. For further information, please telephone: 0... Click here for more info View all Service Updates

Customer Charter

At Warrington's Own Buses we are committed to providing the best possible passenger transport service for everyone who lives, visits and does business in Warrington

We promise to operate a reliable bus service
95% of all buses will depart from the starting point of the journey within a window of one minute early or five minutes late

We promise to operate a quality fleet of buses
All our vehicles will be, on average, no more than eight years old, and maintained to standards approved and recommended by the Government’s Vehicle and Operator Services Agency (VOSA). We regularly invest in new buses as part of our commitment to provide a full fleet of buggy friendly, wheelchair accessible, CCTV protected vehicles.

We promise to provide well-trained staff
Our drivers, service managers and customer service staff are friendly, professional and well trained, and we are committed to ensuring all drivers are trained in disability awareness.

We promise to listen to you, our customers
Customer surveys are frequently carried out to ensure your satisfaction and we promise to respond to all feedback. As part of our money back guarantee, we offer full refunds for problems within our control, and our complaints policy is available here

We promise to communicate with you, our customers
We will continue to provide accurate information that is clear and easy to understand, and support the operation of the new Real Time Passenger Information System. Our handy ‘Know Your Network Guide’ provides a guide to all of our routes and services with company and performance information always readily available from our website.

We promise to offer a good value bus service
We offer a variety of tickets to suit different needs at value for money prices. Single, return and one-day tickets are available from your driver and weekly/monthly/annual tickets from our Travel Centre at Warrington Interchange.

Last updated: 2nd July 2018

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